Frequently Asked Questions
Whether you are considering hiring a private investigator for the first time or have worked with an investigative agency before, you may have questions about how the process works. Our Frequently Asked Questions provide helpful information about our investigative services, what you can expect, and how we approach each assignment. We hope these answers give you a better understanding of the investigative process and help you feel confident when deciding how to move forward with your case. If you have additional questions or would like to discuss your specific situation, we welcome you to contact us for a confidential consultation.
Client frequently asked questions (FAQs)
I’ve never hired a private investigator before. What should I expect?
That’s completely normal. We’ll listen to your situation, answer your questions, explain your options, and recommend an investigative approach based on your specific needs.
Is my consultation confidential?
Yes. We treat all communications as confidential, whether or not you ultimately become a client. We understand that many investigations involve sensitive personal, legal, or business matters.
Do I have to provide a lot of information to get started?
The more information you can provide, the better. However, don't worry if you don't have all the answers. We'll help identify what information is relevant and determine the best way to proceed.
How long does an investigation take?
Every case is different. The timeframe depends on the type of investigation, the objectives of the assignment, and the information available. During your consultation, we can discuss a realistic timeframe for your case.
How much do investigative services cost? Is there a retainer?
Pricing varies based on the type, scope, and complexity of each investigation. Factors such as the location and distance from our Eau Claire, Wisconsin service area, the duration of the investigation, and the level of urgency can all affect the overall cost. Investigations scheduled well in advance may have different requirements than assignments requested within 48 hours. Before beginning any investigation, we will discuss the anticipated costs, applicable rates, and required retainer so you have a clear understanding of the investment involved.
When will I receive a report when the investigation is completed?
Clients will receive prompt updates regarding the status and progress of their investigation throughout the assignment. All agreed-upon expenses must be paid in full before the final investigative materials are released. This policy helps protect the interests of both parties and ensures a clear and professional process throughout the investigation. Upon completion of payment, clients will receive the applicable investigative report, documentation, photographs, video, or other case-related materials collected during the assignment. We will clearly communicate anticipated costs and payment requirements before services begin to help avoid unexpected delays. Our goal is to ensure the process is transparent, professional, and straightforward from start to finish.
Could the information gathered during an investigation be used as evidence in court?
Potentially, yes. When investigations are conducted lawfully and properly documented, the information and evidence gathered may be useful in legal proceedings. The admissibility of evidence is ultimately determined by the court.
Is hiring a private investigator legal?
Yes. Private investigators conduct lawful investigations to gather information and evidence. We follow applicable laws and ethical standards and will not accept assignments that require illegal activity.
What types of investigations do you handle?
We provide a wide range of investigative services, including surveillance, background checks, family law investigations, fraud investigations, missing-person investigations, digital investigations, service of process, and other specialized services.
How do I get started?
Contact us to schedule a confidential consultation. We'll discuss your situation, answer your questions, explain your options, and determine whether our investigative services are appropriate for your needs. 715-864-2151
Will you provide me with references?
Client trust is important to us, and we are proud of the relationships we have built through our investigative work. We invite you to visit our testimonials page to hear directly from clients about their experiences with our services. Our goal is to provide professional, discreet, and dependable service that earns the confidence of every client we serve.